Implementation Specialist - Card Services

Job Description:

Overview:
Implementation Specialists/ Implementation Specialist - Card Services are responsible for executing solution and application implementations for both existing and new customers. They typically manage implementations of smaller, less complex solutions and/or projects for smaller customers. These projects may include new system conversions, cross-sell opportunities, or mergers that are relatively low in intensity. Key responsibilities include customer data conversion, system configuration, go-live transitions, and ensuring successful implementation outcomes.

Responsibilities:

• Communicate and interact effectively with customers, ensuring a seamless implementation experience.

• Introduce customers to their CSI solutions, providing guidance and support throughout the implementation process.

• Define implementation requirements and ensure alignment with each customer’s functional expectations.

• Stay informed about relevant products and enhancements to maintain expertise for successful training and conversions.

• Perform system testing, review technical specifications, and validate debit card processing configurations.

Experience:

• A minimum of two (2) years of relevant work experience in technical payments, customer service, and debit card processing.

• Experience reviewing technical specifications and conducting testing for debit cards.

Skills & Attributes:

• Strong attention to detail and technical proficiency.

• Ability to collaborate effectively with team members and drive results.

• Capable of managing direct bank contact and end-to-end project ownership.

• Flexible with work schedules, including availability outside typical work hours.

Education:

• Bachelor’s degree or equivalent work experience.

Travel:

• Minimal travel required.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.