Monitoring Technician

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and the community. As a premier technology employer in Northern New England, we are committed to continuous investment in our people and infrastructure. As a 100% employee-owned company, we offer a unique opportunity for shared equity and empowerment, while fostering career development.

We are seeking a full-time Monitoring Technician, with a background in client service and a strong foundation in technical skills, to join our Network Monitoring team. This team provides 24/7/365 monitoring to ensure the health and performance of our clients' networks. We track key metrics such as disk space availability, CPU utilization, memory usage, and server room temperature to maintain optimal network performance. Additionally, our monitoring service includes automated server patching to protect against newly discovered security vulnerabilities. 

Responsibilities: 

• Monitor customer network activities generated through the Remote Monitoring and Management (RMM) application. 
• Coordinate with vendors, account managers, internal technical and client staff to ensure effective implementation of new systems or systems software. 
• Remediate Level 1 tickets generated by the RMM and assigned to the Managed Services queue. 
• Identify, prioritize, document, notify and resolve network related issues.  Escalate to Tech II, as needed. 
• Follow all Systems Engineering development and documentation standards. 
• This position requires rotational on-call responsibilities. 

What We’re Looking For: 

• 2+ years of related technical experience required; current A+ or Network+ certification strongly preferred. 
• Familiarity with MS Server, OSI model, desktop OS, and Office 365 required. 
• Knowledge of Remote Monitoring and Management applications desired. 
• Possess exceptional communication skills and the ability to communicate with technical and non-technical business leaders & coworkers. 
• Strong prioritization and organizational skills and ability to handle multiple tasks & projects effectively. 
• Excellent critical thinking and analytical skills. 
• A passion for new technology and a track record of continuous learning.
• Monitoring and scripting experience a plus. 

Our Benefits & Culture: 

Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua, New Hampshire.  

We pride ourselves on being active in the community and proud to be 100% employee-owned. Being employee-owned means you can join the team and directly contribute to the strategic direction, drive improvements to the working environment, and become part of the Systems Engineering community. It is a great place to work because the team cares about each other and the future of the company. 

• Employee Ownership (Employee Stock Ownership Plan) – Join our team of employee-owners and directly contribute to the strategic direction, growth, workplace culture, and future of the company. 
• Employer 401k matching contributions. 
• Profit-Sharing. 
• Competitive medical, dental, life, and disability insurance. 
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid community volunteer time. 
• Engaging wellness programs including onsite health coaching, fitness facility, and various company-sponsored teams and events. 
• Career mobility and professional development, with training and certification opportunities. 
• Dynamic, fun, and active community culture. 
• Business casual work attire. 
• Free paid parking in downtown Portland, just a couple of blocks from our office. 

Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. 

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.