Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
We are looking for a Senior Support Engineer or Senior SysAdmin, with strong Linux OS and DevOps background. The Senior Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support.
As part of the role, creating automation in a DevOps mindset, we are looking for fluency in Linux, and ideally some real-world experience of Ansible, Terraform, or Python.
Due to the sensitive nature of our customer environments, you will need to undergo SC Clearance.