Senior Support Engineer

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Senior Support Engineer

Your tasks:

• As a member of our support team, you will be the contact person for our customers and partners; this also in 7x24h use;  
• You will receive technical problems and work out solutions and opportunities for improvement in close cooperation with the development department;
• You will support our customers in the support of the systems and, in addition to product configuration, you will also deal with the RedHat Linux-based OS environment;
• You will carry out application tests and support development and product management in the market launch of new features and products
• You independently plan service assignments at the customer's site and are responsible for their implementation, also on site at the customer's site.

Your profile:

• You have several years of professional experience in direct customer support.
• You have a very good technical understanding and grasp complex technical situations quickly. The administration and configuration of Linux servers or other Unix-based platforms does not present you with challenges;
• You enjoy communicating directly with the customer and are goal-oriented and conscientious;
• Very good knowledge of TCP/IP networks, databases and Unix tools such as shell scripting and network analyzers round off your profile;
• Fluent German as well as English skills are mandatory for dealing with our international customers;

We offer you:

• An open and friendly corporate culture characterized by constructive and collaborative interaction
• We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
• Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
• We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
• We provide all employees with health insurance for overseas travel and private accident insurance.
• Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
• Through targeted training you have the opportunity to develop professionally and personally