Product Manager - 9392

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

Coupa Pay is the leading global payment platform that offers a one-stop-shop for all of your company’s B2B payments and financing needs to help you pay smarter. By partnering with the greatest financial institutions such as Citibank, HSBC, and JP Morgan, etc and payment technology providers such as Mastercard and Stripe, Coupa is able to continually deliver customer value and success, while meeting the changing needs of our customers.

As a Product Manager on the Coupa Pay team, you’ll help us define and build a product that solves customers’ pain points and is intuitive to use. You will collaborate with our global engineering, user experience, and business teams as well as our customers and prospects. You must possess a unique blend of business and technical savviness; a big-picture vision and an internal drive to make that vision a reality. You must enjoy digging deeper, collaborating, rolling up your sleeves, and getting it done.

• Operate with a general manager mindset, and manage the entire product life cycle from strategic planning, road mapping, feature design, development support, go-to-market, and field support for the product area that you own.
• Balance innovation, customer, and market needs to deliver delightful, useful, and consumer-like experiences.
• Define detailed feature requirements in partnership with Engineering, UX, as well as customers.
• Work cross-functionally to ensure alignment between other product areas and the wider organization.
• Measure success of your product, drive business growth, feature adoption, through continuous improvement of features, and cross-functional & customer enablement.
• Handle customer escalations, troubleshoot and resolve together with Engineering and Support teams.

• 4+ years of work experience, with at least 1 year in Product Management in enterprise SaaS.
• Ability to convert complex and ambiguous customer problems into concrete, delightful product features.
• Ability to communicate complicated concepts effectively based on the audience.
• Strong sense of ownership, biased towards action, and ability to collaborate with others.
• Enthusiasm for learning, self-starting, and thriving in a fast-moving company environment.

• Understanding of end-to-end payment flows between payment initiator, credit agent, beneficiary bank, and payment beneficiary.
• Familiarity of the ISO 20022 standards, with an emphasis on Payment Initiation / Credit Transfers.
• Experience with Host-to-Host (H2H) corporate to bank integrations or Treasury Management System (TMS) payment functions is a strong plus.
• Knowledge of SWIFT and EBICS is a strong plus.
• Experience with Dynamic Discounting or Supply Chain Finance

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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

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