Technical Support Engineer

About Bitdefender

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

About The Job

Joining the Bitdefender team means working for a new breed of company. We've created a transparent, friendly environment where people with energy, creativity, enthusiasm, and commitment work together to fulfil ambitious goals. We seek only the best talent and help our teammates reach their potential by fostering their development and professional success. We are proud of our company and of our superior security solutions – but we are equally proud of our team model. We work hard, we play hard, and we produce award-winning products trusted worldwide.

Responsibilities:

Offers Technical Support service for Bitdefender Consumer Products via email, phone, chat and remote sessions in order to ensure the Bitdefender business objectives;
Will be working mostly with Microsoft OS, but also on MAC, iOS and Android platform;
Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis;
Approaches and solves requests arrived via the dedicated support channels;
Shares technical information about the products with the other teams involved;
Acquires complete information in order to escalate complex issues to the upper tiers;
Build, assimilate, implement, audit and improve working procedures;
You will be working also on extended weekends in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week.

Requirements:

Advanced Windows troubleshooting skills;
MAC OS and Android concept knowledge;
Networking communication protocols knowledge would help;
Basic Linux knowledge is a plus;
Previous exposure to Antivirus and Malware functionality would be a huge plus;
Customer oriented attitude;
Communication & sharing information;
Results and problem solving oriented;
Initiative and pro activity;
Proficiency in English, German or French is a plus;
Previous experience in similar job is a plus.